The Stationery Chic – Refund & Exchange Policy
At The Stationery Chic, every product is crafted with care and intention. To preserve the quality and integrity of our offerings, we have established the following refund and exchange guidelines
Physical Products
All physical product sales are FINAL. We do not offer refunds, exchanges, or returns once an order has been placed. This includes planners, inserts, notepads, vellum covers, and all stationery products.
Damaged or Defective Items
If your item arrives damaged or defective, please contact your local USPS office with photos of the package and product. They will guide you through the claim process. You may also reach out to us at [email protected], and we will support you in finding the best resolution based on the situation.
Digital Products
Due to the nature of instant-download files, all digital product sales are final and non-refundable. Once payment is confirmed, we are unable to cancel, refund, or exchange digital items under any circumstances. By purchasing digital items, you agree to these terms.
Order Changes & Cancellations
Orders may be cancelled within 1 hour of purchase OR before payment processing is completed. After this timeframe, orders immediately enter processing and cannot be modified, cancelled, or refunded.
Color & Display Disclaimer
Please note that product colors may vary slightly due to differences in monitor, printer, and device settings. These variations do not qualify as defects.
Customer Support
If you experience an issue with your order or have questions about our policies, we’re here to help. You can reach us at [email protected]. Thank you for choosing The Stationery Chic. Your support allows us to continue creating purposeful, elegant stationery for your everyday life.